We process returns for a 75% on the following products:. We offer this refund as long as your gown is mailed to us within 30 days of receiving it and your event date has not passed. To start the process, simply fill out our Return Form, and we’ll pro
Unlike most companies, we offer an exchange program on your bridesmaid dress! Exchanges are eligible for a full refund if you fill out the exchange form within 30 days of receiving your order. The dress must be in its original condition and a second
Our 25% restocking fee helps cover the costs associated with processing and inspecting returned items as well as repackaging and restocking them. Since we carry made-to-order and specialty products, this fee also helps offset the labor and materials
Yes, we offer a return label for your convenience at a flat fee of $9.95. This fee will be deducted from your refund once your return is processed. If you prefer to use your own prepaid label, that works for us too!