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Kennedy Blue

Frequently asked questions - Everything you need to know about Kennedy Blue products, shipping, are more. 

Kennedy Blue Help | Frequently Asked Questions

How Do I Make Sure My Bridesmaid Dresses are All the Same Color

What does Made to Order mean?

What should I do if the delivery date is after my event date?

What size should I order?

What is your return policy?

Where is my dress?

How long do dresses take?

Where is my hook-and-eye?

Do your dresses run true to size?

Why can't I find my account?

Can I order extra fabric?

Do you have men's ties to match your dresses?

What material types do your dresses come in?

Where can I try on a Kennedy Blue dress?

Why are some of your dresses the same? What is the difference?

What is your phone number?

How do I add products to a favorite's list to share with my bridesmaids?

General

Can the cost of my At Home Try-On be applied to my final dress order?

Is there a Sample Dress Limit?

How much does the At Home Try-On program cost with shipping?

Once the dresses are shipped, how long will they take to get to me?

How do I order if the size/color/style I want is not available?

How do I ship my At Home Try-On dresses back to you?

How do I know when my 3-day period begins?

What happens if I have the dresses for more than 3 days?

Am I able to request a specific date for At-home Try-on delivery?

How long until my sample dresses ship after I place my order?

I have damaged my At-Home Try-on dress. Will I be charged?

How do I place a At Home Try-On Order?

Is Kennedy Blue available to try on in a store near me?

Can I order an At Home Try-On order internationally?

At Home Try-On

Does your sizing run big or small?

What size should I choose if I am between sizes?

Should I order the sample size I tried on?

I am or will be pregnant, what size should I order?

Can I order extra length?

Can I order my dress in a shorter length?

Will my dress need alterations?

What should I do if I receive my dress and it is too small?

What should I do if I receive in my dress and it is too big?

How much do alterations cost for a bridesmaid dress?

How long to alterations take?

Sizing and Alterations

How far in advance do I need to place a "Made to Order" dress?

Why do your dresses take so long?

Will you take my order even if it is placed less than 12 weeks in advance?

Why did I get an email that says my order has been declined?

How do I make a change to my order?

How do I cancel my order?

How do I change my shipping address?

When will my dress be delivered?

Why do the other bridesmaids have their dress and I don't?

Why is "rush production" not available on certain dresses?

Orders

How can I make an exchange and what is your policy?

Why is there a 25% restocking fee for returns and cancelations?

Why dont I get a return label to send back my dress?

Returns and Exchanges

When are your dresses shipping?

Is international shipping included in free shipping promotions?

How long will it take to get my swatch?

How long does an in-stock/accessory item take?

Where is my tracking number?

What do I do if my package was lost/stolen?

Will all of my made-to-order dresses ship together?

Shipping

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Top Asked Questions

General

At Home Try-On

Sizing and Alterations

Orders

Returns and Exchanges

Shipping